Return Policy

Our products are skincare items that come into direct contact with your skin. For your safety and hygiene, and in line with standard practice for cosmetics, we are unable to accept the return of opened or used products.

That said, we stand fully behind what we make. If your order arrives with a genuine problem, we'll always make it right — read on for exactly how.

Because these are personal-care products, we do not offer returns, exchanges or refunds for reasons of preference or change of mind, including where:

• you changed your mind after ordering;
• you decided you don't like the product;
• the product was ordered by mistake;
• you no longer need the product;
• the results differed from your personal expectations; or
• the product has been opened, used or tampered with.

Skincare results vary from person to person, and a difference in results is not considered a product defect.

We will provide a replacement or a suitable resolution if your order has a genuine issue:

• a manufacturing defect;
• damage that occurred during delivery;
• a leaking or broken package;
• the wrong item was delivered; or
• an incorrect quantity was received.

Email care@oatandhoney.comwith the subject “Order Issue” and include:

• your order number;
• clear photos of the product and the issue;
• photos of the outer packaging and shipping label; and
• an unboxing photo or video, if you have one (this helps us resolve damage claims fastest).

Once we receive your report, our team will review the details, usually within within 24 to 48 business hours. Approval of a replacement or resolution is at our reasonable discretion after verification of the issue. We may ask a few follow-up questions or, in some cases, request that the item be returned before a replacement is dispatched. Approved replacements are shipped at no additional cost to you.

If we're unable to provide a replacement — for example, if the product is out of stock — we may issue a refund instead. Please see our Refund Policy for refund methods and timelines.