Legal
Refund Policy
Last updated July 2026
We want you to love your ritual. If something isn't right, here's how returns and refunds work.
Returns
Unopened products in original condition may be returned within 7 days of delivery. Opened products cannot be returned for hygiene reasons unless faulty.
Refunds
Approved refunds are processed to your original payment method within 5–7 business days of us receiving the returned item.
Damaged or wrong items
If your order arrives damaged or incorrect, contact us within 48 hours with photos and we'll make it right at no cost to you.
How to start a return
Email us with your order number and reason, and we'll share a return label.
Questions about this policy? Email care@oatandhoney.com.