Privacy Policy

Oat & Honey is operated by Quvanta Media Private Limited. We collect only what we need to run our store, fulfil your order and improve your experience — and we treat it with care. This policy explains what we collect, why, who we share it with, and the choices you have.

Information you give us

• Contact and delivery details: name, email address, phone number and shipping address.
• Order details: the products you buy and your order history.
• Communications: messages you send us by email or through support.
• Account details: your email and, if you create an account, saved addresses.

Information collected automatically

• Device and browser information, such as browser type and operating system.
• Your IP address and approximate location derived from it.
• How you use our site — pages viewed, links clicked and time on page.
• Cookies and similar technologies (see our Cookie Policy).

We do not collect or store your full card number, UPI PIN or bank credentials. Payment information is handled entirely by our payment processor.

• To process, fulfil and deliver your orders and send order updates.
• To provide customer support and respond to your questions.
• To detect, prevent and address fraud, abuse and security issues.
• To improve our products, website and service using aggregated analytics.
• To send marketing communications where you have opted in — you can opt out any time.
• To meet our legal, tax and accounting obligations.

We use cookies and similar technologies to keep the site working, understand how it's used and, with your consent, measure marketing. Tools we may use include:

• Google Analytics — to understand site traffic and usage trends.
• Meta Pixel — to measure the performance of our advertising.
• Microsoft Clarity — to see anonymised, aggregated interaction patterns (such as heatmaps) so we can improve usability.

You can control cookies through your browser and, where offered, our cookie controls. Full detail is in our Cookie Policy.

We share personal information only with trusted partners who help us run our business, and only as needed:

• Logistics and courier partners, to deliver your order.
• Payment processors, to take payment securely.
• Email and communication providers, to send order and account messages.
• Analytics and advertising providers, as described above.
• Professional advisers and authorities, where required by law.

We never sell your personal data. We require our partners to protect your information and use it only for the services they provide to us.

We use appropriate technical and organisational measures to protect your data, including encrypted connections (HTTPS), access controls and reputable, security-conscious service providers. No method of transmission or storage is completely secure, but we work hard to safeguard your information and to respond quickly if an issue arises.

We keep personal information only as long as needed for the purposes described here — typically for the life of your relationship with us and for as long as required to meet legal, tax and accounting obligations. When it's no longer needed, we delete or anonymise it.

You can, at any time:

• Ask what personal data we hold about you and request a copy.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete your personal data, where we're not required to keep it.
• Withdraw consent for marketing, or unsubscribe using the link in any email.
• Object to or ask us to restrict certain processing.

To exercise any of these, email care@oatandhoney.com. We may need to verify your identity before acting on a request, and we'll respond within a reasonable timeframe. Although we are based in India, we aim to honour these rights for all customers, including those in regions covered by laws such as the GDPR.

Our store is intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal data, contact us and we'll delete it.

Our site may link to other websites we don't operate. This policy doesn't apply to those sites, and we're not responsible for their content or privacy practices. We encourage you to read the privacy policy of any site you visit.

We may update this policy from time to time. When we do, we'll revise the “Last updated” date at the top of this page. Significant changes may also be highlighted on our site. Please review this page periodically.

Oat & Honey is a brand owned and operated by Quvanta Media Private Limited, which is the data controller responsible for your personal information. Our registered office is:

GSTIN: 21AABCQ2168F1ZU

For any privacy question or request, email care@oatandhoney.com or write to us at the registered office above.