Help
Quick answers to the things customers ask us most — shipping, payments, returns, ingredients, how to use the mask, safety and more. Can't find your answer? We're one email away.
We ship across India to serviceable pin codes.
After dispatch, metro cities usually receive orders in 2 to 4 business days, other cities in 3 to 6, and remote areas in 5 to 8. Orders are dispatched within 1 to 2 business days of confirmation.
Shipping is free on all prepaid and Cash on Delivery orders within India.
We email a tracking link once your order ships, and you can also view status from your account. See our Shipping Policy for details.
Tracking can take up to 24 hours to activate after dispatch. If it hasn't moved after that, email us and we'll check with the courier.
UPI, credit and debit cards, net banking, wallets, and Cash on Delivery on eligible pin codes. See our Payment Policy.
Yes. Payments are processed by a PCI-DSS compliant gateway over an encrypted connection, and we never store your card or bank details.
This is usually a failed payment; banks typically reverse it within 5 to 7 business days. If not, email us with the transaction details and we'll help.
Duplicate charges are refunded in full to your original payment method — send us both transaction references and we'll process it.
If your order hasn't been dispatched yet, contact us quickly and we'll do our best to update or cancel it.
Because our products are skincare and touch your skin directly, we can't accept returns for change of mind or for opened products. See our Return Policy.
We'll make it right. Email us within 48 hours of deliverywith your order number and photos, and we'll arrange a replacement or resolution.
We initiate approved refunds within 2 to 3 business days; the time to reflect depends on your bank. Full timelines are in our Refund Policy.
For COD, we collect your UPI or bank details and transfer any approved refund within 3 to 7 business days.
Yes, any time before it's dispatched. See our Cancellation Policy.
It's an overnight hydrogel mask designed to deeply hydrate and support firmer, smoother-looking skin while you sleep.
Our formula centres on bio-collagen, hyaluronic acid and niacinamide, delivered through a hydrogel layer. The full ingredient list is on the product page and packaging.
It's formulated to be gentle and comfortable for all skin types. If your skin is sensitive or reactive, patch test first.
Yes. We do not test on animals.
Our mask is formulated to be alcohol-free and paraben-free. Please always check the current label for the definitive ingredient list.
Start with clean, dry skin, smooth the hydrogel mask evenly over your face, and leave it on for 15 to 20 minutes or overnight. Remove and gently press in the remaining essence.
Two to three nights a week is enough for most people.
Yes — always patch test a small area 24 hours before first use. See our Disclaimer for guidance.
If you're pregnant, breastfeeding, or have a medical or skin condition, please check with your doctor or dermatologist before using any new skincare product.
Our products are formulated for adults and aren't intended for children. Keep them out of reach of children.
Skin often feels softer after the first night, with texture and tone building over a few weeks. Results vary from person to person.
Keep it somewhere cool and dry, away from direct sunlight, and close it well between uses.
Please refer to the expiry and 'best before' details printed on your product packaging, and note the period-after-opening symbol where shown.
Our products are made to quality and safety standards appropriate for cosmetics, and every batch is checked before it reaches you.
Email care@oatandhoney.com and we'll respond within 24 to 48 business hours. Our hours are Monday to Saturday, 10:00 AM to 6:00 PM IST.
Email is the fastest way to reach us and keeps a clear record of your request. Visit our Contact page for all the ways to get in touch.